An effective way to deepen customer relationships: implement personalized marketing and increase conversion rates in over 190 countries using Viber's business messaging solutions

With Viber's extensive capabilities and popularity, you can reach customers around the world by creating powerful and unforgettable experiences


users in 190+ countries


languages supported


brands choose Viber Business Messages

Achieve optimal results with Viber for business
Take your communications to the next level with Viber and enjoy the benefits of savings, expanded audience reach, reliable switchability and powerful automation features in the messaging app your customers prefer
Communicate at scale:
Switch to Viber to benefit from the reduced cost, wider reach, reliable fail-over, and helpful automation options available with the messaging app that your customers love
Increased customer satisfaction:
From interactive conversations between customers and agents to chatbots that provide 24/7 support, Viber for Business helps you deliver experiences that set you apart from your competitors
Increase the level of involvement:
Create memorable experiences at every stage of the customer journey with personalized promotional and transactional messages that deliver important information straight to your customers' inbox
Apply flexible, cost-effective messaging throughout the customer journey
Viber business messages Deliver an engaging, personalized experience in your customers' favorite messaging app using images, videos, and file sharing for a seamless and memorable experience
Viber bots Launch chatbots that are available to you 24/7, increasing engagement, generating leads, and providing answers to frequently asked questions
Start quality conversations with your customers with a messaging solution optimized for a variety of use cases
Advertising messages Create engaging campaigns and increase conversion rates using Viber's unique engagement features such as clickable buttons, images, videos, stickers and attachments

    • Personalized offers and discounts

    • Informing about products using multimedia materials

    • Notifications about goods arriving at the warehouse

    • Welcome messages for loyalty program members

    • Re-engagement campaigns and renewal reminders

Transactional messages and notifications Ensure your customers always receive important notifications, including one-time passwords (OTPs), alerts and reminders.

    • Transaction and payment notifications

    • Shipping and Delivery Notifications

    • Event Reminders

Helping clients through dialogue Provide high-quality customer support throughout the customer journey with two-way communication that enables multiple file formats and multimedia content to effectively resolve issues

    • Easily resolve problems using one-on-one consultations or chatbots

    • Fast account and service registration, as well as prompt verification

    • Sales support and attracting new customers

    • Collecting feedback and reviews

Craft the entire customer journey on a single app
Acquire Attract potential customers with versatile chatbots and attention-grabbing messages that include rich content and interactive buttons
Grow Boost conversions with personalized promotional messages and keep customers updated with real-time transaction and service notifications
Retain Re-engage customers and offer always-on support to increase brand loyalty, reduce churn, and maximize positive brand reviews

Easily connect to the Viber Business Messages API

Benefit from the versatility of Viber Business Messages and build rich, cost effective, and scalable messaging solutions

  • • Choice of a basic or fully featured API
  • • Rich engagement functions
  • • Clear API documentation
  • • Developer support

Integrate and grow with the right apps

With our wide range of integration options, you can build your communication strategy with Viber on your existing systems

Speak to us about using Viber Business Messages with your existing systems

Automate Viber messages from your existing CRM and third-party platforms for event-triggered notifications, promotional messages, reminders and much more

Ready to start using Viber Business Messages?

Get connected and start your Viber journey