What defines a Chat Session?
Do I pay for incoming messages?
What happens after 24 hours?
Can I use Chat Sessions for marketing?
How Viber Chat Sessions Work
Simple transparent rules for 2-way messaging
24h
24-Hour Window
A session lasts for exactly 24 hours from the moment the user initiates context.
60
Up to 60 Messages
Send up to 60 messages within one active session without extra charges.
10
Response Time limit
You must reply within the session timeframe to keep the conversation active.
Chat Session Pricing
Cost-effective rates for extended conversations
Omnichannel Ecosystem Integration
Native Web Panel
Manage all your chat sessions directly from our powerful web interface.
- ✓ Real-time message synchronization
- ✓ Multi-agent support with routing
- ✓ Detailed analytics and reporting
Seamless Integrations
Connect your existing tools or build custom workflows with our flexible API.
Easily embed our chat interface into your own CRM or dashboard using a secure iFrame.
Web Panel
iFrame Embedded
n8n Workflows
RESTful API
Frequently Asked Questions
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