A 24-hour Chatbot session starts whenever a subscriber messages the chatbot. After 24 hours, the session terminates automatically. The next time a subscriber messages the chatbot, a new session starts.

The rate applied to each chatbot-initiated message depends on the phone number with which the subscriber you’re messaging is registered on Viber.

Viber Business Messages and Chatbot together comprise Rakuten Viber’s Messaging Solutions. Both solutions offer ways to engage Rakuten Viber users, send messages proactively, or respond to customer queries. The key distinction is that Business Messages can be sent to a brand’s existing database of customers who have opted in, whereas Viber chatbots can only send messages to chatbot subscribers. Although chatbots cannot use a pre-existing database of customers, they provide an excellent opportunity for customer acquisition: by attracting subscribers to the bot, you are building up a new audience on the app.

Your verified chatbot may grow organically, thanks to being searchable and discoverable. But you can also take advantage of our Advertising Solutions to promote your bot with an effective campaign.

All Viber Bot settings, API keys, and profiles are managed exclusively from the Viber mobile application under More -> Settings -> Bots. For more details, see our Viber Bot Management guide.

Yes, Viber allows you to assign multiple bot administrators and transfer full administrative rights (ownership) to another Viber account. For step-by-step instructions, see our Viber Bot Admins & Ownership Transfer guide.