The SMSBAT team is excited to announce a major platform update for businesses and contact centers. In this release, we focused on expanding global geographic coverage, automating support agent workflows, and integrating with key Meta social networks.
🌐 1. Global SMS Delivery Worldwide (250+ Countries)
Thanks to direct partnership connections with international mobile operators, SMSBAT now ensures lightning-fast delivery of SMS messages and OTP passwords to over 250 countries and territories worldwide.
- Highest Delivery Rate (> 99.2%)
- Ultra-low routing latency
- Full support for international Sender IDs
🌍 2. Real-time Message Translation to Operator Language
No more language barriers when communicating with international clients! The operator workspace at chat.smsbat.com now includes real-time automatic translation.
- How it works: When a customer writes in any language (e.g. Spanish, French, or Chinese), the operator sees the translated text in their native language.
- Replies: The operator’s response is automatically translated back to the customer’s language before sending.
- Support for over 100 languages.
🔔 3. New Notification Center
To ensure your team never misses an important inquiry, we introduced the new Notification Center:
- Instant push notifications for new chats and assigned conversations
- Alerts for SLA response timeout threshold
- Convenient audio and visual operator alerts
💬 4. Facebook & Instagram Comments Integration
Operators can now handle not only private messages (Direct/Messenger), but also comments under posts and ad integrations on Facebook and Instagram directly from a single chat window!
- Automatic comment collection: All new comments under posts enter the shared chat queue.
- Direct replies from dashboard: Operators reply to comments, and the response is published on social media under your official page name.
- One-click transfer to Direct: Option to convert a public comment thread into a private message (Direct) for confidential order processing.