WhatsApp is one of the world’s most popular messaging apps for personal and business communication. SMSBAT introduces a full-featured solution for integrating WhatsApp Business into your omnichannel contact center!
💬 Official WhatsApp Business Communication
Your operators can now communicate with customers via WhatsApp Business directly from the unified web dashboard chat.smsbat.com or the SMSBAT mobile app.
Key Features for Operators:
- Official Green Badge & Business Profile: Verified brand status in WhatsApp.
- Unified Workspace: Multiple operators handling hundreds of incoming chats simultaneously from one business number.
- Rich Multimedia Messaging: Exchange photos, videos, documents (PDF, DOCX), and voice messages.
- Interactive Templates & Buttons: Pre-approved WhatsApp HSM templates with Quick Reply and Call-to-Action (CTA) buttons.
- Chat History & Transfer: Complete conversation history retention with seamless chat transfer between agents or departments.
By integrating WhatsApp Business into SMSBAT contact center, your business achieves maximum customer conversion and satisfaction!